Frequently Asked Questions (FAQs)
General Information
Where are you located?
We are located at Golf Course Lane, Leicester, LE3 1UY, UK.
What are your opening hours?
We operate Monday to Thursday from 8:00 AM to 5:00 PM, and Friday from 8:00 AM to 3:00 PM. We are closed on weekends.
How can I contact you?
You can call us at 0116 287 0792 or email us at themotorcompany@yahoo.co.uk.
🛠️ Services Offered
What types of vehicles do you service?
What specific services do you offer?
Our services include MOT testing (Class 4 & 7), interim and full car servicing, repairs (clutches, brakes, cambelts, exhausts, gearboxes, steering, suspension), welding, air-conditioning recharge, tyre fitting, ECU diagnostics, DPF cleaning, brake fluid changes, and more.
MOT and Servicing
How much does an MOT test cost?
An MOT Class 4 (cars) costs £40, and Class 7 (vans) is £55.
What are your servicing costs?
Interim services start from £119.99 + VAT, and full services start from £240.00 + VAT.
How often should I service my car?
Servicing is every year or 10,000 miles whichever comes first and alternate between a interim service and full service
How long does an MOT or service typically take?
An MOT usually takes around 45 minutes to an hour, while servicing typically takes between 2 to 4 hours, depending on the type and vehicle condition.
Do I need to book an appointment for an MOT or service?
We recommend booking in advance to minimise waiting time. You can book by phone call or email.
Payment Options
Do you offer payment plans?
Yes, we offer Payment Assist. Pay 25% upfront and spread the remaining balance over three monthly payments at 0% interest.
Is a credit check required for Payment Assist?
Generally speaking, Payment Assist does a soft credit check.
Customer Assurance & Quality
Are you an RAC-approved garage?
Yes, we are an RAC-approved garage, reflecting our commitment to high-quality service and repair.
Do you offer warranties on your work?
Yes, we provide a labour warranty covering 10,000 miles or 12 months. Parts are covered by manufacturer guarantees, ranging from 3 months to 3 years.
Can I see customer reviews or testimonials?
Absolutely! We have over 330 reviews on our Google Business Profile and over 2,000 customer feedback entries on the Good Garage Scheme.
What accreditations or certifications do your mechanics have?
Our mechanics are fully trained, qualified, and regularly updated on the latest automotive technologies and practices.
Emergency & Convenience
Do you offer same-day or emergency repair services?
We try our best to accommodate urgent repairs. Please contact us immediately if your vehicle requires urgent attention.
Do you provide recovery assistance if my car breaks down nearby?
While we don’t directly offer breakdown recovery, we can help arrange this through local providers, after which we can handle the necessary repairs.
Do you offer courtesy cars or collection and delivery services?
Yes, we offer courtesy cars, subject to availability. We also provide a local collection and delivery service upon request.
Is there a waiting area available while my vehicle is serviced?
Yes, our comfortable waiting area provides seating, free Wi-Fi, and complimentary tea and coffee.